Refund Policy
Refund handling depends on order status, timing, and the nature of the requested change. This page is intended to provide a clear public-facing summary for customers.
Order Changes
Orders may be eligible for updates before the business cutoff associated with the scheduled delivery. Changes that increase the order total may require additional payment before they are confirmed.
Decreases or Cancellations
If a requested change reduces the order value, refund or credit handling is subject to The Palms Catering review and the applicable order circumstances, including timing and production status.
Payment Review
Refunds, credits, or payment adjustments are reviewed in connection with the original payment method, order details, and delivery timeline.
Support
For refund-related questions, customers should contact The Palms Catering directly so the order can be reviewed with the relevant operational details.